Refund Policy

Due to the nature of AI-powered video generation services and the associated infrastructure and computing costs, Zovoro AI operates under a strict no-refund policy.

We provide a limited number of free messages and usage credits to allow users to evaluate our platform before making any purchase. We believe this free access offers sufficient opportunity to determine whether our service meets your needs.

By continuing with a paid subscription or purchase after the free trial or free credits are exhausted, you acknowledge and accept our no-refund policy.

Zovoro AI follows a strict no-refund policy for all subscription plans and purchases, including:

• Monthly plans

• Yearly plans

• One-time purchases

• Add-ons or usage credits

Once a payment has been processed, no refunds will be provided under any circumstances, regardless of usage levels or account activity.

The following situations do not qualify for refunds, credits, or compensation:

a. Change of Mind

If you decide you no longer want to use Zovoro AI after purchasing, this does not qualify for a refund or compensation.

b. Failure to Cancel

If you forget to cancel your subscription before the renewal date, we cannot issue refunds. Your subscription will remain active until the current billing period ends.

c. External Factors

Issues unrelated to Zovoro AI—such as internet outages, device issues, personal situations, third-party restrictions, or local technical failures—are not eligible for refunds or service credits.

While refunds are not available, if Zovoro AI fails to deliver service due to an internal issue—such as prolonged downtime or major system-wide disruptions—we may offer compensation in the form of:

• Account credits

• Extended subscription time

• Additional usage limits

Compensation is provided at our sole discretion and is not guaranteed.

To request a review for service-related issues, please contact us:

📧 team@zovoro.ai

Include:

• Your Zovoro AI account email

• A clear description of the issue

• The date and time it occurred

• Screenshots or video evidence (if available)

We will investigate and respond as soon as possible.

If you believe you were incorrectly charged (duplicate charge, incorrect plan, etc.), notify us immediately.

Verified billing errors may be corrected by issuing credits or adjusting your next billing cycle.

You may cancel your subscription at any time. After cancellation:

• Your access remains active until the end of the billing cycle

• You will not receive a refund for the remaining days

• You will not be charged again unless you reactivate

We use Dodo Payments for secure billing.

Payments processed through these services are also subject to their respective terms and conditions.

Zovoro AI may update this Refund Policy periodically.

Any changes will be posted here with an updated "Last updated" date.

In the event of a refund dispute or chargeback request, Zovoro AI will conduct a thorough investigation by reviewing transaction logs, usage records, IP data, and system activity.

We may contact you to collect additional information regarding your claim. Based on the findings, Zovoro AI will determine the appropriate resolution — either disputing unwarranted refund requests or approving compensation in verified cases.

If a claim is determined to be fraudulent, Zovoro AI reserves the right to suspend or terminate the account and may recover any chargeback-related costs incurred.

If you have any questions about this Refund Policy, please reach out to us at:

📧 team@zovoro.ai